Privacy Policy
Last updated: 24 September 2026
This policy explains what personal data HeyKidz (a brand of SocialQlick, Kolkata, India) collects when you visit heykidz.in or buy from us, why we collect it and what choices you have. We follow the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
What we collect
- Order details: your email address, and the mobile number you give Razorpay at checkout, the products you bought, the amount and your order and payment IDs.
- Payment information: handled entirely by Razorpay. We never see or store your card, UPI or bank details.
- Support messages: anything you send us when you contact support.
- Website and advertising data: device and browser information, pages viewed, and cookies from the Meta Pixel. This includes the click ID when you arrive from a Facebook or Instagram ad, and campaign tags (UTM parameters).
Our products are for parents. We do not knowingly collect personal data from children.
How we use it
- to deliver your files and send your access link;
- to answer your questions and handle refund requests;
- to send a short feedback email about a week after your purchase (you can ignore or unsubscribe at any time);
- to measure which ads lead to purchases. For this we share a hashed (scrambled) version of your email and purchase details with Meta through its Conversions API;
- to prevent fraud and meet legal and tax obligations.
We do not sell your personal data.
Who we share it with
Only with service providers that help us run HeyKidz: Razorpay (payments), Resend (sending emails), Google (Google Drive file delivery), Meta (advertising measurement) and our website hosting provider. We may also share data if required by law.
How long we keep it
Order records are kept for up to 8 years to meet accounting and tax requirements. Support messages are kept for up to 2 years. Advertising cookies expire according to Meta's settings (the click-ID cookie we set lasts 90 days).
Your rights
You can ask to see the personal data we hold about you, correct it, or delete it where we are not legally required to keep it. You can also withdraw consent for marketing emails at any time. Email support@heykidz.in and we will respond within 30 days. You can block or delete cookies in your browser settings.
Security
Our site uses HTTPS. Payments are processed on Razorpay's PCI-DSS compliant platform.
Changes
If we change this policy we will update the date at the top of this page.
Grievance Officer
If you have a complaint about your order, a payment or how we handle your data, contact our Grievance Officer:
Jeevan, Grievance Officer, SocialQlick
6/4/1/4, Seals Garden Lane, Kolkata, West Bengal, India
Email: support@heykidz.in · Phone: +91 80731 72702
We acknowledge complaints within 48 hours and aim to resolve them within 30 days.