Refund Policy

Last updated: 24 September 2026

HeyKidz products are digital files that you can access immediately after payment. Because a download cannot be returned, we do not offer refunds for change of mind once access has been delivered.

When we do refund

You will get a full refund for the affected order if:

• you were charged twice for the same order;
• money was deducted but you did not receive access, and we cannot fix this within 48 hours of you contacting us;
• the files are faulty (they will not open or are not what the product page describes) and we cannot fix or replace them within 3 business days of you contacting us.

How to ask

Email support@heykidz.in within 7 days of your purchase with your order ID (from your payment confirmation) and a short description of the problem. You can also call or WhatsApp +91 80731 72702 during support hours.

How refunds are paid

Approved refunds go back to your original payment method (UPI, card, netbanking or wallet) through Razorpay. They are initiated within 2 business days of approval and usually reach your account within 5–7 business days, depending on your bank.

Failed or pending payments

If money was deducted but your payment failed or stayed pending, it is normally reversed automatically by your bank or Razorpay within 5–7 business days. If it is not, contact us and we will help.

Grievance Officer

If you have a complaint about your order, a payment or how we handle your data, contact our Grievance Officer:

Jeevan, Grievance Officer, SocialQlick
6/4/1/4, Seals Garden Lane, Kolkata, West Bengal, India
Email: support@heykidz.in · Phone: +91 80731 72702
We acknowledge complaints within 48 hours and aim to resolve them within 30 days.